Diving below the surface of conflict. Leading transformative conversations with Santa Clara County employees, departments, agencies, communities, and residents. Helping everyone find common ground.
How transformative mediation and ombuds practice works:
Listen Confidentially – We invite you into safe, strictly confidential conversations, where your voice matters, your experiences matter, and your needs matter.
Convene Informal Conversations – We bring people in the County together to build communication bridges that heal County relationships, improve trust in one another, and facilitate mutual understanding.
Work Omni-partially – We are allies to everyone who is open and ready to dive beneath surface-level positions, to explore tough questions, to meet deep needs, and to find common interests that humanize County government.
Independent Servant Leadership – We manage communication and conflict resolution processes that are separate from County department, County agency, and State court mechanisms to help surface needs and interests that otherwise fall through the gaps of formal process.
**Collectively, confidentiality, informality, omni-partiality and independence are the backbone of our transformative practice and accord with the International Ombudsman Association (IOA) Standards of Practice & Code of Ethics @IOA Standards of Practice & Code of Ethics (ombudsassociation.org).
The Office of Mediation and Ombuds Services (OMOS) is open and conducting all business operations by phone, email and video conferenceVOM Youth TestimonialVOM Victim testimonialINSIGHT: Avoid Being a Whistleblower With Safe Place Ombudsman ProgramsAdult Custody Organizational Ombuds (ACOO) Brochure - EnglishAdult Custody Organizational Ombuds (ACOO) Brochure - SpanishJuvenile Welfare Organizational Ombuds (JWOO) Brochure - EnglishJuvenile Welfare Organizational Ombuds (JWOO) Brochure - SpanishChildren, Seniors, Families Mediation Program FlyerProbate Mediation FlyerOffice of Mediation and Ombuds Services (OMOS) Flyer
Ombuds & Mediator Program Contacts
County agency clients, communities, and residents:
Email: [email protected]
County employees, departments, agencies program:
Children, Seniors, Families conflict resolution program:
Probate Mediation Program Phone: 408-993-4123
Adult Custody Organizational Ombuds (ACOO):
(Note: Adult custody health patients, jail detainees & inmates may dial #37 from Elmwood, Main and Women's facilities for a confidential line)
Juvenile Welfare Organizational Ombuds (JWOO):
Facilitated Reentry Listening Circles (for families, including in connection with CAPS):
Restorative Conversation, Mediation and Facilitated Circle Processes: